*This page was last updated 28/04/22


In order to continue to focus on patient and staff safety where possible some outpatient appointments will be conducted remotely. Please don't be alarmed if your appointment is conducted via telephone or teleconference.

We will be in contact with any patients who are suitable for a telephone consultation to discuss plans for their appointment. For onsite appointments, we advise a minimum distance of 2 metres is observed where practicable and expect all visitors to our hospitals to comply with this directive.

Please do not bring a friend or relative with you when attending your appointment. It is essential we limit the number of people in all our clinical areas to reduce the risk of

transmission. One parent or guardian is required to accompany a child, and one person may accompany an adult who is deemed to be vulnerable.

It is imperative to promote safety and maintain access so that patients with compromised mobility can be dropped off outside our entrances if a lay-by facility is available. The layby facilities are not designated waiting areas and therefore parking is available on site and must be used while attending appointments at our hospitals.

If you have a booked appointment and are displaying any symptoms of Covid-19 we ask you not to attend the hospital and contact NHS 111 for advice.

If you have not heard from us, and you are symptom-free, please contact us on 01843 234555 or attend your appointment as normal.

Visiting our Patients

Due to the current situation and government guidelines, visiting times have been suspended until further notice. Spencer Private Hospitals will do everything they can to ensure patients can contact their loved ones and would suggest telephone and face time apps are used as an alternative.

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