Private Patient Bookings Officer

Department: Administration

Location: The role is based WFH. You may also be asked, on a small number of occasions as needed, to have convenient access to our sites at Margate, Ashford and Canterbury & Head Office at Betteshanger.

Salary: £26,532.74 - £28,292.47 per annum dependent upon experience and qualifications

Closing Date: 17th September 2026

Spencer Private Hospitals is looking to recruit a friendly, professional, and enthusiastic Private Patient Bookings Officer to join our motivated administration team.

The successful candidate will play an important role in delivering an outstanding customer service experience to both self-pay patients and patients covered by private medical insurance.

The Private Bookings Department works closely with consultants across a wide range of specialties at all three of our hospitals, providing an efficient, seamless, and supportive booking service for patients.

This is a busy and varied role, ideal for someone who enjoys working in a fast-paced environment, has excellent organisational skills, and is confident managing multiple tasks and priorities.

You will need to be approachable, proactive, and able to maintain a high standard of customer service while working effectively as part of a team.

The position is primarily home-based (WFH). However, on a small number of occasions and as required, you may be asked to attend our sites in Margate, Ashford, Canterbury, or Head Office in Betteshanger, so candidates should have convenient access to these locations.

Hours: Full-time, 37.5 hours per week, Monday to Friday.

Please note you must have sufficient broadband speed to be able to work from home.

Full Time Hours: 37.5 hours per week over 5 days (Monday-Friday)

Interview date: WC 5th October

Qualifications and Experience

Maths and English (GCSE or equivalent) Grade C or above.
Proven experience in an administration environment
Excellent IT Skills
Microsoft Applications (Word, Excel, Outlook)
Outstanding communication skills
Team Player
Self-Motivated
Organised/Methodical
Excellent Customer Service Skills including excellent telephone manner
Flexible to the needs of the business
Able to meet deadlines
Able to work in a highly pressurised environment
Ability to travel between sites
Ability to work from home

To discuss this position further please contact:

Jo Brown, Bookings Manager on 01304 222532

Alternatively, please contact Rachel McGregor, HR Assistant on 01304 222580

E-mail: recruitment@spencerhospitals.com

How to apply:

We regret that CVs are not accepted for any of our roles, for an application pack please click the Download button and then click the Apply for this job button. If you are using an iPad or iPhone you will need to download an app for opening zip files.

Previous applicants need not apply.

About Spencer Private Hospitals

Spencer Private Hospitals recognise and value all of their staff and are committed to developing a well-trained and flexible workforce.

Staff wellbeing is a priority for the organisation with some perks of employment being -

Free on-site staff carparking
Staff discount for treatments
Enrolment into a staff pension scheme
Investment in staff training
Annual salary increment
Additional benefits available in line with our NHS colleagues
Local retail discounts

We are also fortunate enough to be based in East Kent, arguably one of the most beautiful parts of the UK, often boasting the best weather due to our close proximity to Western Europe and is aptly know by the missive `the Garden of England’. We are a short hop across the channel to France with the added bonus of fast rail connections to Europe, London and surrounding areas. The availability of high-quality schools which support grammar school education as well as academy and private schools are all available within the locality.

Our CQC report has a rating of Good – and we are now on an improvement trajectory to Outstanding.

Spencer Private Hospitals is an equal opportunity employer. This position is subject to a Disclosure and Barring check.

Download Application Pack

How to Apply

AI Usage

We are committed to a fair and authentic recruitment process and do not permit the use of AI tools at any stage, including application forms, assessments, or interviews. All responses must be your own original work and accurately reflect your skills, experience, and judgement. Our process is designed to understand your individual capabilities, and the use of AI can misrepresent these and undermine fairness for all candidates; therefore, any application found to include AI-generated content will be withdrawn. Thank you for helping us maintain the integrity of our hiring process.

We regret that CVs are not accepted for any of our roles, for an application pack please click the download button. If you are using an iPad or iPhone you will need to download an app for opening zip files.

Alternatively, please contact Rachel McGregor, HR Assistant on 01304 222580 or Carina Pieries, HR Business Partner on 01304 222687
E-mail: recruitment@spencerhospitals.com

Previous applicants need not apply.

Please note we are not able to offer sponsorship for our roles.

Note to Agencies

Spencer Private Hospitals does not accept speculative CVs. We will only review completed application forms for an advertised post. Any unsolicited CVs received will be treated as the property of Spencer Private Hospitals and Terms & Conditions associated with the use of such CVs will be considered null and void.

Please do not send CVs unless explicitly requested by Spencer Private Hospitals to do so in respect of a specific vacancy. Spencer Private Hospitals will not recognise any CV submissions related to unsolicited applications and no agency fees will apply in relation to such submissions. If an agency submits an unsolicited CV to any employee at Spencer Private Hospitals, we will not accept liability for commissions or other charges if we subsequently employ that candidate whether directly or through another agency. Receipt of unsolicited CVs does not imply an introduction to Spencer Private Hospitals and will be considered property of Spencer Private Hospitals.

If two or more agencies submit a CV for the same applicant and the same role any payment will be deemed to be with the original submission based upon the time the email is received by Spencer Private Hospitals.