Patients & Visitors

At Spencer Private Hospitals your care is our number one priority and we believe that we offer the premier healthcare in East Kent.

Quality

At Spencer Private Hospitals we pride ourselves on the quality of healthcare and outcomes that we provide.

We are registered with the Care Quality Commission and our reports are available for you to read on their website - Margate Report and Ashford Report

We also publish our quality report annually, as well as our safer staffing report.

Infection rates - The focus on infection control in relation to preventable infections is a main priority for our staff who are justifiably proud of our low infection rates.

ISO9000:2015, ISO14001:2015 and Investors In People - To ensure the quality of our processes alongside our healthcare services we are audited annually against the external ISO9000:2015 standard, and every three years against the Investors In People standard and maintain our accreditations. In 2012 we were awarded ISO 14001, this is the environmental standards that we strive to maintain.

 

Paying for your treatment

We work with all the major insurers. If you have medical insurance, either privately or with your company, we will advise you step by step through the process.

If you do not have medical insurance or are not covered by your current policy, you can choose to be seen as a self-paying private patient and we know that for many patients getting help with finance can make all the difference.

Visiting Times

We have no set visiting times on our wards. Relatives are welcome to visit patients in our care in the morning and afternoon. Please phone our reception teams ahead of time so they can expect you.

Making your stay with us safe

This animation has been made to help patients stay safe while they are in hospital. It has been developed by Haelo, an innovation and improvement centre in Salford, in partnership with Guy’s and St Thomas, and is based on the airline-style safety card developed by Guy’s and St Thomas. 

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