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Our Values


Understands the corporate objectives of Spencer Private Hospitals and consistently produces work of a high standard, taking ownership and seeing tasks through to the end.

Is motivated to do a great job and are not afraid to suggest different ways of working to help create efficiencies and improve performance.


Treating everyone as you would want to be treated. We believe that respect does not just build character, it reveals it.

Respect is often misunderstood, and many people expect others to show it to them, while not practicing this themselves.

At SPH, we expect staff to show and practice respect to everyone. “You do not have to like every person you meet. However, your ability to show respect and be respectful in front of, is a direct reflection on your character, not theirs”.

Archie Moore


Challenges appropriately and is prepared to raise concerns about quality, safety, and performance.

Is actively engaged with improving the experience of patients and customers, learns from their experience and seeks to continuously improve their own performance and the performance of the service.


We maximise the talents, contributions, and expertise of our staff.

We encourage all staff to ‘own’ their SPH experience, taking an active part in supporting us to maximise their staff potential and contribution, enabling all staff to be a key part in the company’s success.


Actively builds and maintains effective and respectful relationships adapting their approach where necessary.

Confidently communicates in an open accurate and straightforward way and demonstrates effective communication skills to promote the needs of our patients and customers. Has a clear sense of their role, responsibilities, and purpose within their team.

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