Staff Charter

Staff Charter

Shaping Our Workplace Together

This Staff Charter is shaped by the priorities and values shared by our colleagues: a culture built on Care, Respect, Excellence, Accountability, Teamwork and Empathy.

We all share responsibility for creating a positive, safe and high-performing workplace. This Charter sets out the behaviours we expect from one another, alongside the commitments we make as a team – ensuring consistency, fairness, and accountability are at the heart of how we work.

This Charter sits alongside our organisational policies and procedures, including our disciplinary policy.

Where standards of behaviour need to be addressed, this process is applied fairly and consistently, helping to support a culture of accountability, learning, and continuous improvement.

Our Shared Expectations – CREATE in action

Care – Care that puts people first, every patient, every colleague, every time 

We will:

·         Put patients, colleagues and families at the heart of everything we do.

·         Create a safe, compassionate and supportive environment.

·         Support wellbeing and show kindness in our daily interactions.

·         Ensure people feel valued, included and listened to.

Respect – Respect for every person, every voice and treating others as we wish to be treated

We will:

·         Treat everyone with respect, dignity, kindness and professionalism.

·         Value every voice, perspective and contribution.

·         Value diversity and treat everyone fairly, recognising and respecting differences in background, identity, perspective and experience.

·         Communicate openly, honestly and constructively.

·         Challenge inappropriate behaviour respectfully and promptly.

·         Take responsibility for how our words and actions impact others.

·         Create an environment where people feel safe to speak up, challenge and contribute without fear of blame or retribution

Excellence – Excellence as our standard – always striving for better

We will:

·         Strive to be the best we can be in everything we do.

·         Take pride in our work and maintain high standards.

·         Follow agreed processes and continuously look for ways to improve.

·         Take ownership of outcomes and address issues that impact quality, safety or experience.

Accountability – We own our actions and outcomes, doing what is right, every time

Leaders commit to:

·         Role‑model our organisational values consistently.

·         Demonstrating accountability by being reliable and applying the same standards to themselves as to others.

·         Providing clarity, direction and meaningful feedback.

·         Addressing poor behaviours early, fairly and confidently.

·         Ensuring decisions are transparent, explained and followed through.

Everyone commits to:

·         Taking personal responsibility for their work, behaviour and communication.

·         Owning our actions and delivering on our promises.

·         Raising concerns respectfully and promptly.

·       Recognising that errors, omissions, and decisions can have a direct impact on colleagues, patients, and other teams, and we take responsibility for recognising, learning from, and reducing their impact.

Teamwork – One team, one purpose, stronger together

We will:

·         Break down silos and support collaboration.

·         Build trust through reliability and shared purpose.

·         Support colleagues to succeed and achieve shared goals.

·         Support our colleagues to reach their full potential.

Empathy – Empathy in action; understanding, supporting and seeing the person behind the role

We will:

·         Seek to understand others’ experience and perspectives.

·         Act with compassion and emotional intelligence.

·         Support colleagues through challenges with kindness.

·         Create a culture where people feel heard.

Learning and Development

We will:

·         Support continuous learning and professional growth.

·         Create an environment where people feel safe to ask questions and share ideas.

·         Ensure learning is fair, consistent and accessible to all.

·         Share knowledge to improve outcomes across teams.

·         Act on feedback and follow up on concerns so people feel heard.

By consistently living our values and holding ourselves and each other to account, we create a safe, inclusive and high-performing workplace where people are respected, supported and empowered to perform at their best. 

Our actions define our culture.