Customer Engagement Officer - Ashford (travel to our other sites when required)

Department: Administration (Including Customer Service/Engagement, HR, Finance, I.G and I.T)

Location: Ashford (travel to our other sites when required)

Salary: £18,000 per annum

Closing Date: 6th August 2021

We are looking for a friendly, welcoming and dedicated person to join the Customer Engagement team at Spencer Private Hospitals at our Ashford site.

This person should have experience of working in an office environment, making appointments and have a keen eye for detail as well as be able to display exceptional customer service skills to our patients, colleagues of all levels, Doctors that work with us and the Trust and our stakeholders at all times.

This role is working over a 7 day rota between the hours of 8am and 8pm on a rota with other colleagues in the team. This role will include travel to our Canterbury and Margate sites as and when required.


Full Time: 37.5 hours per week

Interview Date: 16th August 2021

Experience and Qualifications 

  • Maths and English (GCSE or equivalent) Grade C or above.
  • Proven experience working with the public both over the phone and face to face.
  • Knowledge/experience in a healthcare/medical environment.
  • Experience of booking appointments.
  • Excellent knowledge of Microsoft Packages.
  • Exceptional customer service skills.
  • Proven track record of delivering service beyond all expectations.
  • Team Player.
  • Ability to act on own initiative.
  • Ability to travel between sites.

To discuss this opportunity, please contact: Maria Gomes, Customer Engagement Team Leader (Ashford) on 01233 651818

How to apply:

We regret that CVs are not accepted for any of our roles, for an application pack please download the above file. If you are using an iPad or iPhone you will need to download an app for opening zip files. 

Alternatively, please contact Carina Pieries, HR Advisor
Telephone: 01304 222687



About Spencer Private Hospitals

Spencer Private Hospitals recognise and value all of their staff and are committed to developing a well-trained and flexible workforce.

Staff wellbeing is a priority for the organisation with some perks of employment being -

  • Free on-site staff carparking
  • Staff discount for treatments
  • Subsidised meals
  • Annual bonus for 100% attendance at work
  • Enrolment into a staff pension scheme
  • Generous annual staff education finance
  • Annual salary increment
  • Additional benefits available in line with our NHS colleagues
  • Local retail discounts
  • Salary sacrifice schemes

We are also fortunate enough to be based in East Kent, arguably one of the most beautiful parts of the UK, often boasting the best weather due to our close proximity to Western Europe and is aptly know by the missive `the Garden of England’.  We are a short hop across the channel to France with the added bonus of fast rail connections to Europe, London and surrounding areas.  The availability of high-quality schools which support grammar school education as well as academy and private schools are all available within the locality. 

Our CQC report has a rating of Good – and we are now on an improvement trajectory to Outstanding.

Spencer Private Hospitals is an equal opportunity employer. This position is subject to a Disclosure and Barring check.


How to Apply

We regret that CVs are not accepted for any of our roles, for an application pack please download the above file. If you are using an iPad or iPhone you will need to download an app for opening zip files.

Alternatively, please contact Sarah Washington, HR Assistant on 01304 222690 or Carina Pieries, HR Advisor on 01304 222687

Previous applicants need not apply.

Note to Agencies

Spencer Private Hospitals does not accept speculative CVs. We will only review completed application forms for an advertised post. Any unsolicited CVs received will be treated as the property of Spencer Private Hospitals and Terms & Conditions associated with the use of such CVs will be considered null and void.

Please do not send CVs unless explicitly requested by Spencer Private Hospitals to do so in respect of a specific vacancy. Spencer Private Hospitals will not recognise any CV submissions related to unsolicited applications and no agency fees will apply in relation to such submissions. If an agency submits an unsolicited CV to any employee at Spencer Private Hospitals, we will not accept liability for commissions or other charges if we subsequently employ that candidate whether directly or through another agency. Receipt of unsolicited CVs does not imply an introduction to Spencer Private Hospitals and will be considered property of Spencer Private Hospitals.

If two or more agencies submit a CV for the same applicant and the same role any payment will be deemed to be with the original submission based upon the time the email is received by Spencer Private Hospitals.