Pre-Assessment Bookings Officer (Maternity Cover 18 Month Fixed Term Contract)
Department: Administration
Location: The role is predominantly a work from home position, but you may be expected to attend any of our hospital sites and our head office on occasion, and we therefore request that applicants reside within a reasonable travelling distance (1 hour) of all Spencer sites at Ashford, Canterbury, Deal and Margate
Salary: £ 25,633.33 - £27,334.64 per annum dependent upon experience and qualifications.
Closing Date: 12th May 2025
We are looking for a strong administrator to join a patient dedicated administration team that delivers outstanding service to both Private and NHS Patients.
The Pre-Assessment Administration Team work alongside the Bookings Team to provide a seamless service for all patients from referral to treatment across all three of our hospital sites.
This role will predominately involve communicating with patients and clinical colleagues on a daily basis to book in a patient's Pre-Assessment pre-operative testing. Communications will take shape in a variety of formats such as telephone calls, email and Microsoft Teams so the successful candidate will need to be able to demonstrate the ability to successfully converse to patients and colleagues using all communication platforms.
The department is always busy and the Team are always working ahead, so if you enjoy working in a varied and busy environment and can demonstrate your multitasking skills, this could be your ideal role for you.
The role is predominately a work from home position but you may be expected to attend any of our hospital sites and our head office on occasion. We therefore request that applicants reside within a reasonable travelling distance ( 1 Hour) of all Spencer sites at Ashford, Canterbury, Deal and Margate.
Mandatory role specific training will be for an expected 2 week period and this will take place at our head office in Deal.
Full Time Position 37.5 hours per week
Interview date: Week commencing 19th May 2025
Qualifications and experience
- Proven experience working with the public both over the phone and face to face
- Experience of booking appointments
- Experience of liaising with colleagues in other departments
- Good working knowledge of Word/Excel/Outlook
- Exceptional customer service skills
- Polite and confident telephone manner
- Organised and methodical in approach
- Team Player
- Ability to travel between sites
To discuss this position further please contact:
Joanna Brown Bookings Manager on 01304 222532
How to apply:
We regret that CVs are not accepted for any of our roles, for an application pack please download the above file. If you are using an iPad or iPhone you will need to download an app for opening zip files.
Alternatively, please contact Carina Pieries, HR Advisor
E-mail: recruitment@spencerhospitals.com
Previous applicants need not apply.
About Spencer Private Hospitals
Spencer Private Hospitals recognise and value all of their staff and are committed to developing a well-trained and flexible workforce.
Staff wellbeing is a priority for the organisation with some perks of employment being -
- Free on-site staff carparking
- Staff discount for treatments
- Enrolment into a staff pension scheme
- Investment in staff training
- Annual salary increment
- Additional benefits available in line with our NHS colleagues
- Local retail discounts
We are also fortunate enough to be based in East Kent, arguably one of the most beautiful parts of the UK, often boasting the best weather due to our close proximity to Western Europe and is aptly know by the missive `the Garden of England’. We are a short hop across the channel to France with the added bonus of fast rail connections to Europe, London and surrounding areas. The availability of high-quality schools which support grammar school education as well as academy and private schools are all available within the locality.
Our CQC report has a rating of Good – and we are now on an improvement trajectory to Outstanding.
Spencer Private Hospitals is an equal opportunity employer. This position is subject to a Disclosure and Barring check.
How to Apply
We regret that CVs are not accepted for any of our roles, for an application pack please click the download button. If you are using an iPad or iPhone you will need to download an app for opening zip files.
Alternatively, please contact Sarah Washington, Learning & Development Lead on 01304 222690 or Carina Pieries, HR Advisor on 01304 222687
E-mail: recruitment@spencerhospitals.com
Previous applicants need not apply.
Note to Agencies
Spencer Private Hospitals does not accept speculative CVs. We will only review completed application forms for an advertised post. Any unsolicited CVs received will be treated as the property of Spencer Private Hospitals and Terms & Conditions associated with the use of such CVs will be considered null and void.
Please do not send CVs unless explicitly requested by Spencer Private Hospitals to do so in respect of a specific vacancy. Spencer Private Hospitals will not recognise any CV submissions related to unsolicited applications and no agency fees will apply in relation to such submissions. If an agency submits an unsolicited CV to any employee at Spencer Private Hospitals, we will not accept liability for commissions or other charges if we subsequently employ that candidate whether directly or through another agency. Receipt of unsolicited CVs does not imply an introduction to Spencer Private Hospitals and will be considered property of Spencer Private Hospitals.
If two or more agencies submit a CV for the same applicant and the same role any payment will be deemed to be with the original submission based upon the time the email is received by Spencer Private Hospitals.