PLACE Survey: Spencer Private Hospitals Achieve First Class PLACE Results

PLACE Survey: Spencer Private Hospitals Achieve First Class PLACE Results

Spencer Private Hospitals have achieved excellent results, including perfect scores for patients’ privacy, dignity and well being and also cleanliness, following an in-depth national NHS supported survey, looking into hospital environments and real patient’s ratings.

Last week NHS England announced the results of the nationwide Patient-Led Assessments of the Care Environment (PLACE) surveys where ‘…thousands of members of the public joined forces with NHS staff to lead over 4,600 assessments of a mix of NHS settings to shine a light on the things that matter most to patients – being treated in clean, safe environment, tasty nutritious food, and high standards of privacy and dignity.’

The results, which also include private hospitals, including Spencer Private Hospitals, were published by the Health and Social Care Information Centre.

They show that Spencer Private Hospital in Margate scored 100% rating for patients’ privacy, dignity and wellbeing and also cleanliness (of wards, including bathrooms, furniture, fixtures and fittings), 96.65% for condition, appearance and maintenance of sites and finally 96.35% for patients’ food and hydration.

In response to this achievement Chief Executive of Spencer Private Hospitals, Di Daw, said:

“These are excellent results and are proof of how all our team work so hard and dedicate themselves to ensuring patients’ wellbeing and their treatment experience with us is first class. Whilst some hospitals will have some cause for concern with these results we must dedicate ourselves further to ensuring these superb results are maintained and if possible improved.”

More Information:

• For the cleanliness of wards, including bathrooms, furniture, fixtures and fittings: 

– The national average score was 96 per cent
– 90 per cent of hospital sites scored more than 80 per cent, of which 144 sites scored 100 per cent

• For the condition, appearance and maintenance of sites, including decoration, signage, linen and car-park access:

– The national average score was 89 per cent
– 68 per cent of hospital sites scored more than 80 per cent, of which two sites scored 100 per cent

• For patients’ privacy, dignity and wellbeing, including their changing and waiting facilities, appropriate separation of single sex facilities, telephone access and appropriate patient clothing: 

– The national average score was 89 per cent
– 65 per cent of hospital sites scored more than 80 per cent, of which eighteen sites scored 100 per cent

• For patients’ food and hydration (including assessment of choice, taste, temperature and availability over 24 hours: 

– The national average score was 85 per cent
– 70 per cent of hospital sites scored more than 80 per cent, of which four sites scored 100 per cent

Neil Churchill, Director for Patient Experience at NHS England, said:

“NHS England is determined to place patients at the heart of everything the NHS does, and PLACE is a further shift towards patient power. The condition and cleanliness of wards has a huge effect on how comfortable, relaxed and confident patients feel, which in turn affects how quickly they recover.

“Local people leading these inspections ensure independent, fresh pairs of eyes checking out our hospital wards, really making clear to senior managers how their patients feel when receiving care. Patients were keen to get involved, and more than a quarter of hospitals had more volunteers than they needed.

“National publication of the results is also another step forward in our mission to be completely transparent about everything the NHS does, and I would urge everyone to take a look at the assessments, alongside the increasing volume of other information we are publishing about hospitals’ safety and quality. We want hospitals to study and act on the data, and patients to look at the information when making choices about their care.”

Further information is available here at http://www.england.nhs.uk/2013/09/18/place-2/

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