About Spencer Private Hospitals

About Spencer Private Hospitals

Overview

‘Spencer Private Hospitals’ are two hospitals situated in South East Kent, owned and operated by East Kent Medical Services Limited. The larger of the two hospitals is a 22 bed independent hospital situated in Margate which has been open since October 1998. The second hospital comprises of a consulting suite in Ashford which opened in March 2016. Both hospitals have a reputation for providing excellent medical and surgical facilities supported by Specialist Consultants, Specialist Nurses and Physiotherapists. We have state of the art diagnostic equipment and exceptionally high standards of nursing care.

Our Mission Statement is “To use our expertise in putting the client at the centre of our business to provide quality healthcare services that our users recommend and employees are proud of”

Our Vision Statement is “Spencer Private Hospitals are recognised as the private provider of choice in East Kent”

Our Values are at the heart of the vision and all that we do.

  • Customer Focus - We listen and adapt to the needs of our patients and stakeholders
  • Responsibility - We are involved and accountable. We respect, recognise and develop our people
  • Innovation - Developing our business is our key driver, innovating our services and products to increase our visibility within the market in East Kent
  • Performance - We measure our performance through evaluation of processes, creating efficiencies and striving to improve
  • Teamwork - We value our colleagues and are encouraged to work collaboratively with others and take ownership for our own training and development

Margate

The Spencer Private Hospital in Margate is a purpose built hospital located close to the Accident & Emergency unit at the Queen Elizabeth the Queen Mother Hospital in Margate (QEQM). The unit has its own High Dependency Unit and access to Intensive Care facilities.

  • Excellent infection control rates (see Quality Accounts).
  • Exemplary standards of cleanliness.
  • Single en-suite rooms with own TV, DVD and Wi-Fi access.
  • On site caterers providing fresh food every day.
  • Free Parking.*

*For self-paying and insured patients

Please click on the link for our recent Care Quality Commission Report (CQC) for our Margate hospital.

Ashford

The Spencer Private Hospital in Ashford is located within the Arundel Unit of the William Harvey Hospital in Ashford (WHH).

  • Excellent infection control rates (see Quality Accounts).
  • Exemplary standards of cleanliness.
  • Wi-Fi Access
  • Car parking available onsite.

The facility has five Consulting Rooms, a treatment room and audiology services in partnership with Hearbase.  We are also able to offer outpatient Physiotherapy

Our Consultant base enables us to offer outpatient appointments in all of the major specialties including Ear Nose and Throat, Maxillo Facial, Dermatology, Ophthalmology, Gynaecology, Paediatrics, Allergy, General Surgery, Urology, Pain and Orthopaedics.

Please click on the link for our recent Care Quality Commission Report CQC for our Ashford hospital. 

Due to the location of each site, our patients have full access to the treatment and operating facilities offered by the two associated Foundation Trust Hospitals This affords patients and their families the unique reassurance and support that Foundation Trusts offer - an environment not enjoyed by most other private providers.

East Kent Medical Services Limited is not part of a large corporation and as a result can take a more flexible approach to patient care, offering each patient the individual care and attention they wish for. The Spencer Private Hospitals see over three and a half thousand in-patients and ten and a half thousand outpatients each year. More than half the procedures undertaken for patients are of an orthopaedic nature which is directly meeting the needs of the service users in our demographic area.

We are a member of the trade association for independent hospitals, AIHO (the Association of Independent Healthcare Association). AIHO represents over 200 hospitals that provide services to insured, self-paying and NHS-funded patients. AIHO works with the Care Quality Commission to influence, impact and represent the high standard of quality care members provide patients within an independent healthcare setting.

The Spencer Private Hospitals attract Consultants from a wide range of specialities, the majority of whom have extensive experience gained within both the NHS and private sectors. They are committed to providing first class standards of care and are available twenty four hours a day to support the Spencer Private Hospital’s high calibre and proficient staff. The Consultants are able to undertake a variety of procedures from routine investigations to the most complex abdominal surgery.

Please click on the link for our Competition and Markets Authority (CMA) report. 

In addition, please click on the link on how we use your health records and the processes behind it.