LifeBox - Pre-Assessment FAQs
LifeBox - digital pre-operative assessment
Spencer Private Hospitals have joined forces with LifeBox - a digital pre-assessment software that will help you to prepare for your upcoming Inpatient procedure with us by sharing information through a digital platform which you can do from the comfort of your own home.
What is LifeBox?
LifeBox is a digital pre-assessment software in the form of an App that you can access via your mobile devices as well as web browsers. You will be able to complete your pre-assessment health questionnaire online, from the comfort of your own home and in your own time, saving extra travelling to our hospital sites. This is an essential part of your pre-operative assessment.
By completing your health questionnaire at home through LifeBox, we will be able to collect important information about your medical history prior to your visit to our hospitals for your Inpatient stay. This will enable us to prepare and plan for your upcoming procedure and also provide you with important information about what to expect in advance of your arrival to our hospitals.
What are the benefits of LifeBox?
LifeBox is very easy to use and is very visual - you will be able to monitor your progress of completing the health questionnaire as well as save it, so that if you need to stop and come back you do not need to repeat the completion of your information.
By allowing you to complete part of your pre-operative assessment from home, LifeBox reduces unnecessary hospital visits and associated travel as most patients will only be called to our hospital sites for any pre-operative testing and most queries can be made over the telephone. It also means that you can complete the health questionnaire's in the comfort of your own home, with your own personal medication to hand and have support from family, friends or carers if needed during the process.
You will also be able to view and share your medical information with us through LifeBox as well as read informative patient information leaflets and watch educational videos regarding your upcoming Inpatient procedure.
Which patients will use LifeBox?
Most adult patients having a planned procedure under anaesthesia at Spencer Private Hospitals will be registered to use LifeBox. Children will not be set up on LifeBox, any child Inpatient stay will be managed through our Childrens Nurses.
How do I get a LifeBox account?
Once you have seen your Consultant and they have listed your for a procedure, we will create a LifeBox account for you at the hospital with your information provided to us (name, phone number and email address). When your profile is set up and ready for you to start completing your health questionnaire, you will be contacted by email and by text with a link to LifeBox.
It is important we have your correct email address and mobile number so that we can set you up correctly.
If your contact details have changed, or you do not receive the email or text to activate your account within 3 days of you being advised that your Consultant has listed you for a procedure, please contact our Bookings Team on: 0330 019 4890 or email email@example.com
How do I activate my LifeBox account?
When your account has been set up and is ready for you to start completing your health questionnaire, you will be contacted by email and by text to ask you to activate your account - this will include a link to your LifeBox account. The email you receive to activate your account will be from SPHbookings@lifeboxhealth.com
Please do check your junk/spam folder if you have not received our email. For more information, view the 'Activating your LifeBox account' tab below.
What happens when my account is activated?
After activating your account using the two-step authentication process, you will need to start completing your health questionnaire, watch any relevant procedure videos and you can also access any information that we have uploaded - this could be your medical imaging, Consultant letters or referrals - each case will be specific to each individual patient.
Please ensure that you complete your health questionnaire within 7 days to avoid delays to your Inpatient procedure date. If you need any help with completing your health questionnaire, please see our ‘I need Help with LifeBox' tab below.