NHS e-Referral Service

NHS e-Referral Service

In partnership with the NHS e-Referral service, you can receive your NHS medical treatment in one of our hospitals. The e-Referral Service allows you to choose the time, date and hospital or clinic for your required treatment.

NHS Patients are waiting longer than ever for care. It's therefore important patients exercise their right to choose where they are treated to get the quickest possible care.


Why Spencer Private Hospitals?

  • Be seen by the consultant
  • Be seen on time – You do not have to wait as the consultant will not be double booked
  • Excellent infection control rates (see Quality Accounts)
  • Exemplary standards of cleanliness
  • Your own private room, with en-suite, television and room service
  • A food menu suitable for all dietary requirements
  • Extended visiting hours



All patients now have the right to choose which hospital provider they are referred to by their GP/referrer. This legal right, which was introduced in April 2009, lets patients choose from any hospital provider in England offering a suitable treatment that meets the NHS standard and costs.

Patients can choose which hospital they are seen in according to what matters most to them, whether it's location, waiting times, reputation, clinical performance, visiting policies, parking facilities or patients' comments. Patients can also choose to go to independent sector providers who have a contract with the NHS.


Ask your GP

Ask your GP to refer you to Spencer Private Hospitals. It's your legal right and if it isn't offered at the point of referral then you should discuss the options available to you with your GP or the GP practice staff. If Spencer Private Hospitals is not given as a choice on the letter from your GP, please contact us on 01843 234555 or email enquiries@spencerhospitals.com



Our Hospitals

We are unique amongst other private providers as we buy a wide range of services from the NHS and all profits are re-invested into East Kent University Hospitals NHS Foundation Trust, thus increasing local NHS revenue. We welcome all to our hospital, including NHS patients. Everybody receives the same exceedingly high level of care.

The Spencer Private Hospital in Margate is a purpose-built hospital located close to the Accident & Emergency unit at the Queen Elizabeth the Queen Mother Hospital in Margate (QEQM). The unit has its own High Dependency Unit and access to Intensive Care facilities.

The Spencer Private Hospital in Ashford is located within the Arundel Unit of the William Harvey Hospital in Ashford (WHH). The facility has five Consulting Rooms, a treatment room and audiology services in partnership with Hearbase.  We are also able to offer outpatient Physiotherapy.


Services offered through the e-Referral service

We cannot accept any of the following:

  • Patients under the age of 19
  • Patients with suspected cancer, including the biopsies of lesions suspected to be cancer
  • Patients with incapacitating conditions that are a constant threat to life
  • Patients not expected to survive without the treatment
  • Patients with a known history of violence
  • Patients with a known or suspected drug addiction
  • Patients receiving psychiatric treatment and/or mentally unstable
  • Patients requiring dialysis
  • Patients in the 2nd / 3rd trimester of pregnancy
  • Patients detained by HM’s Prison Service
  • Conditions contrary to the CCG’s referral and treatment criteria
  • Urgent referrals we can only see Routine referrals


Payment for Choose and Book/e-Referral

The NHS covers all the costs of your treatment with us except for personal items such as phone calls.


Amenity Beds


What is an Amenity Bed?

An amenity bed is available to NHS patients who wish to pay for the privacy of a single en-suite room whilst their treatment remains on the NHS.  Amenity beds are in Spencer Private Hospitals, which are adjacent to the Queen Elizabeth, the Queen Mother Hospital at Margate and within the Rotary Suite at the William Harvey Hospital and subject to availability.


Is this the same as being a private patient?

No, having an amenity bed is not the same as being a private patient as no fee is paid to the specialist, and all other aspects of the clinical service provided are the same as for NHS patients.

A private patient pays for a consultant-led service and is usually able to access treatment faster than it is available on the NHS.  Having an amenity bed will not entitle the patient to access treatment any quicker than it is available on a NHS ward.


Can I book an Amenity Bed?

Yes, however an amenity bed is only available subject to availability.  The only way to guarantee having a single room is by having your treatment as a private patient.

There is no guarantee that an amenity bed will be available throughout your stay.  If the bed is needed for a private admission, you will be transferred back to a NHS ward and no further charges will be made.


How much will an Amenity Bed cost?

A charge of £400 is payable for each night.  This provides you with a single en-suite room, daily newspaper, television and direct dial telephone. Calls will be charged.

You are also able to choose from the private menu, which offers freshly cooked meals prepared by our in-house chef.*  We cater for individual tastes, dietary, cultural and religious requirements.

For inpatients the charge is based on the number of nights spent on the unit, starting from the day of admission, regardless of the time of admission.  No charge will be made for the day of discharge or transfer out.

*In-house chef not available at William Harvey Hospital



How do I transfer to an Amenity Bed?

If, having read the terms and conditions of the amenity bed service, you wish to be transferred to an amenity bed, please speak to a nurse or the ward clerk on your ward.  They will contact the Spencer Private Hospitals and enquire about availability.

You will be asked to sign an undertaking-to-pay form as agreement to pay the charges.  This must be signed prior to your transfer.

As long as there is a bed available, your ward will arrange the transfer Spencer Private Hospitals.


Are there any other reasons why I may not be able to transfer to an Amenity Bed?

Other than availability there are other reasons why a request for an amenity bed may not be accepted.  If your condition is such that you need specialist nursing care in any of the hospital specialist units, e.g. Coronary Care Unit, Intensive Care Unit, High Dependency Unit or Stroke Unit, you will be unable to be transferred to an amenity bed until your condition stabilises and you are ready to be transferred to a standard ward area.

Spencer Private Hospitals reserves the right to refuse the transfer of an amenity patient if they have a poor prior credit history with the Hospital.

The consultant has to agree to transfer as the NHS consultant may not work with us or may not agree to the patient being transferred.


When will I need to pay?

A deposit is due prior to transfer to Spencer Private Hospitals.  You will be kept up to date regarding your balance by the finance department.


How can I pay for an Amenity Bed?

Payment can be made by cheque, cash or by credit or debit card.


How to find us

ASHFORD: Spencer Private Hospitals Consulting Suite, Arundel Unit, William Harvey Hospital, Kennington Road, Ashford, Kent, TN24 0LZ. Click here to download the location map.

MARGATE: Spencer Private Hospitals, Ramsgate Road, Margate, Kent CT9 4BG. Click here to download the location map.



At Spencer Private Hospitals we are driven to offer the best standard of care and expertise. Each of our consultants must meet stringent eligibility criteria and this is reviewed bi-annually. Our consultants cover over 20 different specialities from Dermatology to Vascular Surgery and everything in between.


Contact Us

You may write to us using our online contact form on our contact page, or on the form at the bottom of this page. Alternatively, call us using the phone number 01843 234 555

Contact Us

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